FAQ’s
Find answers to common questions about our packing, moving, insurance, storage, and logistics services offered across India.
Frequently Asked Questions
A: This is our top priority. All genuine communication and booking confirmations will only come from our official email ID (e.g., care@theurbanrelocations.com). Please do not trust any other email addresses or personal numbers claiming to be us.
A: Our insurance covers damage to your goods caused by accidents involving the transporting vehicle. For full details on terms, exclusions, and the claims process, please ask our team for the policy document.
A: Your move is managed end-to-end by our team. They will engage our pre-verified and trusted partner in that city to execute the move under their strict supervision, ensuring our quality standards are met.
A: Absolutely. You can initiate a quote request through our website contact form or official email. However, a conversation helps us understand your needs more accurately.
A: All bookings are only confirmed once you receive and accept an official service agreement sent from our Navi Mumbai office's official email ID. Please do not engage with any other contact.
A: We provide transit risk insurance, which covers damages due to accidents to the transporting vehicle. Terms and conditions apply.